App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries. Digital Banking available to customers aged 11+ with a Royal Bank of Scotland account.
Want to dispute a debit card transaction?
If something's not quite right with a purchase you recently made with your debit card, we may be able to help you.
The first step in making a claim is speaking to the retailer to see if they can resolve the issue for you. If you have contacted the retailer and they were unable to assist, we can raise a dispute for you.
Make a change to your account
Did you know you could be able to make a change to your account online? (Terms apply)
We could help you to:
- Add or remove an account holder
- Add or remove a third party card holder
- Add a Power of Attorney
- Add a Court of Protection/Scottish Financial Guardianship
Or choose the account you have with us
To view any benefits and get the most out of your current account, simply pick the account you have with us
Still not sure which account you've got?
No problem, we'll get to the bottom of this. Firstly, go dig out a bank statement. Yours might come in a letter or it's in digital banking, either way, that'll tell you what type of account you have.
Your other option is to log into digital banking. From the "Account Summary" page select "Your Account". Just below the mini-statement that expands, select "View account details" and there you'll have it.