Manage your loan and find out more about making extra payments, closing and paying off your loan, topping up an existing loan, changing your loan payment date, getting the app, and much more.
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Existing customers
Manage my loan
App available to customers with compatible iOS and Android devices and a UK or international mobile number in specific countries. Digital Banking available to customers with a Royal Bank of Scotland account.
Manage my existing loan
Making an extra payment
Can I make an extra payment on my loan?
1. Download and log in to our mobile app.
2. Click on loan account.
3. Click payment options.
4. Click additional repayments.
5. Enter the amount to repay and select either “reduce term” or “reduce monthly repayment”.
6. If you then decide to make an additional payment to your loan, you can do so by following the on-screen instructions.
For more information, see the paying off a loan early webpage.
If you would rather request an early payment through our online form, or do not have a mobile device, you can request your additional payment illustration to see how much it will cost to make an additional payment.
We’ll be in touch within 2 working days to tell you how your overpayment could change your monthly payment, the length of your loan and the next steps to making this extra payment. You can choose to receive this information by email, text or both.
You can make overpayments or additional payments to your loan at any time. An overpayment can reduce the total amount of interest you’ll pay (overpayments are subject to an early repayment charge), and you can choose if you want to reduce the term of your loan, or keep your original term and reduce your monthly payments.
Using an agreed overdraft to make an extra payment to your loan may not be the most cost effective use of your funds and may leave you financially worse off.
Getting a settlement figure and closing your loan
How do I get a settlement figure for my loan and close it?
The quickest way to get a settlement figure and pay off your loan account is via the mobile app.
1. Download and log in to our mobile app.
2. Click on loan account.
3. Click pay my loan.
4. Settlement quote will be shown in the journey (you will be able to download a PDF).
5. If you then decide to pay off your loan, you can do so by following the on-screen instructions.
For information on closing your loan account, visit the early repayment charges page.
If you would rather request closure of your account online, complete the request form here for an early settlement quote
Please note, if you’ve had your loan for more than 14 days, the balance you see on Digital Banking is not the amount needed to pay off your loan in full. The balance shown doesn’t include any early settlement charges nor accrued but unapplied interest.
The quickest way to view your interest is to use the mobile app.
Changing loan payment date
How do I change my loan payment date?
You might want to change your loan payment date if you've recently started a new job and your salary date has been changed.
If you pay your loan by direct debit we are able to amend this over the phone.
If you pay your loan by standing order you can change this in Digital Banking however you must also call us to let us know you would like to change the payment date.
We will normally be able to process your request during the call, unless you call us within 3 working days of your current payment date.
You may be required to make 2 payments in the same calendar month. You may be able to avoid this. Our lending team are here to help and support you, so you can choose the most appropriate loan payment date.
Changing your repayment date will change your loan term slightly, which will impact the total amount of interest you pay, we will give you more details of this on the phone.
Receiving loan funds
How soon will I receive my money from my loan?
If you log in and apply online or use the app and the loan application is unconditionally accepted and you sign your loan documents before 5.45pm Mon – Fri (excluding bank holidays) funds could be sent to your current account the same evening.
Sometimes it can take longer and we may need to contact you for more information. Where this is the case, we may ask you to upload supporting documents we require (we'll let you know if we need this) via our secure online portal – DigiDocs.
Thinking of borrowing more?
If you already have a loan with us but need to borrow more, we may be able to help. You can replace your existing loan with a new loan for a larger amount or open a new loan and run two side-by-side.
Struggling with the rising cost of living?
If you are struggling to make a payment, the sooner you reach out to us, the better and easier it will be for us to help. For help and tips, you can visit the cost of living hub.
Frequently asked questions
When is my first loan payment due?
You can find the date of your first repayment in your loan confirmation letter. This also applies for customers who've recently applied for an Initial Repayment Holiday during their loan application.
- If you applied for your loan online, the loan confirmation letter can be found in your Digital Banking mailbox.
- If you applied for your loan in branch or telephony, the loan confirmation letter was given to you in person, or sent to you by post.
What’s my loan interest rate?
Interest is a charge on borrowing money and the interest rate is the size of this charge. You can find your interest rate on the original loan agreement, your confirmation letter as well as your annual statements. If you applied for your loan online, the loan confirmation letter can be found in your Digital Banking mailbox.
Simply follow the link below, you will then be asked to fill in your details and we’ll be in touch within 3 working days with your loan interest rate. You can choose to receive this by email, text or both.
Request your loan interest rate
How do I request a copy of my existing loan agreement document?
To request a copy of your existing loan agreement document, you can write to us at:
RBS
Loan Information Department
6th Floor, 1 Hardman Boulevard
Manchester
M3 3AQ
You’ll need to include the following:
- Full name and address including post code.
- Any sort code and account numbers.
- Previous addresses including post codes and dates you lived there.
- Dates of the loan, if known.
- Details of any changes and dates, if applicable.
How much interest am I paying on my loan?
If you’re looking to find out how much interest you are paying on your loan, you need an ‘Amortisation Table’. This shows the amount of interest that you pay for each loan payment that you make over the period of your loan.
Follow the link below, fill in your details and we will send an easy to understand amortisation table to your account address. You should receive this in 7 – 10 working days.
Request your amortisation table
We will send you a notification to let you know we’ve received your amortisation table request. You can choose to receive this notification by email, text or both.
How did a coronavirus repayment break affect my loan?
For customers impacted by coronavirus we offered the ability to take a 3-month repayment break, which could be extended to 6 months. This option finished on 31 July 2021.
At the end of the break we provided the following options:
1. If you were able to make your deferred repayments (known as arrears) in full at that time, no extra interest was charged.
2. If you are unable to make your deferred payments in full, and you were not in arrears at the time you applied for a repayment break, you could extend your loan term in order to maintain your existing monthly repayment amount.
As notified, we will charge additional interest if the loan term was extended, so you will pay more interest overall.
Did taking a 3 month loan repayment break or extension impact my credit score?
No, you don’t need to worry. If your loan repayments were up-to-date when requesting your original repayment break, then we didn’t report negative data to the credit reference agencies. However, this is provided you either repaid the missed payments in full at the end of your break or added your missed payments to your loan via an extension to your term. As notified, we will charge additional interest if the loan was extended, so you will pay more interest overall.
If your missed payments remain outstanding, contact us to agree next steps. Any outstanding arrears may impact your ability to obtain further credit from us.
How can I request a loan statement?
You can request your loan statement online. Simply follow the link below, you will then be asked to fill in your details and we will send your annual statement to your account address, you should receive this in 7 – 10 working days.
Download the app
You can use the app to view your loan APR, current balance, your loan account number and sort code, original amount borrowed and the start date of your loan.
Additional support
Please visit our loans page for more information on applying for a loan.
If you've signed your loan agreement online during your loan application:
- We will usually process your application within 2 working days and will send you a text or email to confirm when the funds will be in your account. We may ask you to upload supporting documents we require (we'll let you know if we need this) via our secure online portal.
- A confirmation letter, plus copies of the application documents, including a copy of your loan agreement, will be sent to your online mailbox along with a text or e-mail to notify you when the documents have been sent to your mailbox.
- If your loan was unconditionally accepted, you signed your loan agreement online using the app or online banking and you applied before 5.45pm Monday to Friday (excluding bank holidays) you could have your money on the same day.
If you've not signed your loan agreement online during your loan application:
- We will usually send you either an email or text with next steps within 2 working days.
- We may invite you to upload any supporting documents we require (we'll let you know if we need this) and sign your application via our secure online portal.
- Once you've submitted your signed agreement (including all the supporting documents we requested), we will usually process your application within 3 working days.
Please visit our struggling financially page for more information and support on what to do if you miss a payment.
The balance is not a settlement figure and the balance you see in igital banking or the App isn’t the amount needed to pay off your loan in full (it doesn’t include an early settlement charge or accrued but not yet applied interest).
For more information you can visit our early repayment charges page, otherwise you can complete the request for an early settlement quote here.