Fraud guides

Help to stop you
being the next victim
of a scam or fraud

Staying up to date

Scammers are always looking for new clever and convincing ways to trick people, so keep up to date with the latest updates and keep your personal and banking details safe. 

For all the latest fraud and scam insights including real life examples follow us on social media and we'll keep you updated on what to look out for. We run regular Facebook live sessions, so why not join us and stay ahead of the fraudsters.







Most common scams and how to avoid them


Fake telephone calls

This is a type of phishing scam that happens on the phone. The word vishing is a combination of ‘voice’ and ‘phishing’.

Phishing and Pharming

Fake emails

Is where you get emails pretending to be from legitimate sources, but they’re asking you to give away personal or private information.


Fake text messages

Is when a fraudster sends a text message to try and trick you into giving away your personal and security information.

Keep your data and information safe


How to create good ones

Struggling to think of a safe and secure password that isn’t ‘Password1’? Have a look at our guide.

Your data

What not to share and what to look out for

Find out what you can do to protect your personal data online.

Identity theft

Learn what it is and how to avoid it

Is when a fraudster steals your personal information – usually so they can use it to impersonate you.

Keeping your cards and devices safe

Credit and debit cards

And how to look out for ATM fraud

Cash machine or ATM fraud is when criminals use cash machines to take data , the debit or credit cards themselves to use for fraudulently.

Mobile phones

How to keep your device as safe as possible

We put your safety and security first, both online and on mobile. But why not make your mobile device even more secure.


Tips on keeping your tablet safe

How to keep them secure and why it’s important.

Other types of scams to watch out for

Keeping Your Money Safe event

You can find out more about staying safe from fraud and scams by joining one of our online customer events. Our expert Customer Support Specialists will take you through everything you need to know and answer any questions you might have.

Take Five To Stop Fraud


Led by UK Finance, Take Five is a national campaign that offers straight-forward and impartial advice to help everyone protect themselves from preventable financial fraud.

Criminals are experts at impersonating people, organisations and the police.

They spend hours researching you for their scams, hoping you’ll let your guard down for just a moment.

Fraudsters are turning to more sophisticated ways to take your money, whether through online offers, emails or telephone calls. Can you outsmart them? Put your ability to spot a scam to the test with the Take Five quick quiz

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Taking a moment to stop and think before parting with your money or information. Never tell anyone your security details.
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Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
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Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud.

Anti-virus software

We’re committed to helping you stay safe and secure online and are continuously investing in new fraud prevention tools and the latest security technology to keep you protected online.

That’s why we’re offering Malwarebytes Premium to our customers free of charge (it’s worth £49.99) until at least May 2022. Malwarebytes Premium is an anti-virus security software solution  that protects your PC tablet and phone from malicious software.  It’s available for Windows, Mac, iOS, Android and Chrome OS devices and you can protect up to 10 of your devices.

Protect your online and mobile devices for free with the latest software

Spotted something unusual?

If you think you've been the victim of fraud, or received a suspicious email, call or text, we will try our best to help.

If you've sent money and now think it might be a scam the Authorised Push Payment (APP) Scam Code could help, find out more about the code. 

Run a business?

Business scams you should know about

Whether you're self employed or run a business

Get some guidance on popular scams such as 'bogus boss', employee fraud and some extra tips on making and receiving payments.

Something else we can help you with?