Fraud guide

Impersonation Scams

What are they

These type of scams involve criminals pretending to be a trusted organisation such as a bank, the police, a government department or a service provider

What to look out for

You receive an urgent request for your personal or financial information, to make a payment or move money.

They may pressure you to rush causing a level of panic.

You’re asked to transfer money to another account for ‘safe-keeping’.

How to protect yourself

  1. 01

    Your bank or the police will never ask you to transfer money to a safe account or ask for your full PIN, password or passcode.

  2. 02

    Contact your bank or an organisation directly using a known email or phone number.

  3. 03

    Don’t give anyone remote access to your computer or install any applications or software to your computer or devices following a cold call or unsolicited message or text.

  4. 04

    Download and register free for Malwarebytes premium to keep your devices secure against things like viruses, ransomware and phishing scams.

  5. 05

    Register for biometrics within the app  as an extra level of security  which helps to protect you against fraud.

How to report a fraud or scam

You should call 159 if you’re worried about a fraud or a scam, especially if you’ve received a phone call from the bank asking you to make a payment.