As you support Britain during coronavirus

We are here to support NHS and social care workers

We're here to support you

Thank you for supporting the UK's critical healthcare services.

We know that as well as looking after your families, you may have other worries about money. This page is here to help you bank from home, contact us when you need to and understand what financial help is available during this unprecedented time.

How to contact us

We have set up an emergency customer care line for customers who work for the NHS or in social care. It is managed by a dedicated team of Customer Care experts and is open 24 hours a day, 7 days a week. 

  • Call us on: 0800 0466 734
  • Relay UK: 18001 0800 0466 734

Our team of experts are ready to help with emergency banking support you with:

  • advice on taking mortgage or loan repayment holidays
  • accessing fixed term savings account funds without penalty
  • setting up Digital and Mobile Banking

This dedicated line has been set up so NHS and social care workers can get through to us quickly when they really need us.

Please don't call this number if you're not in the NHS or social care - we're ready to help you through secure online messaging or social media.

Wait times on the phone, web chat and social media messaging may be longer than usual. Please bear with us,  we're doing our very best to get to you as soon as we can.

Do your banking from home

Get the mobile app

The app lets you view your account balances or transactions, transfers money and manage your bills. It's also available for tablets.

Find out more on what you can do by visiting our App feature page or our Video Hub.

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Use Digital Banking

Use a bigger screen to check your balances or transactions, search through your statements and move money between your accounts.

Our Digital Banking page helps you find out more about what you can do.

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Video Banking

Instead of coming into a branch, you can use your phone, tablet or computer to have a video chat with one of our bankers.

We are here to help discuss your finances and help you bank from home.

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Sending money, getting cash and paying by card

Sending Money

Send money using a mobile number

Need to send money to family or a helpful neighbour? With Pay Your Contacts, you can send money using our app and their mobile number, no sort code or account number required.

Pay someone you haven't paid before

First time paying someone? Send up to £1,000 using your app without a card reader, or log into Digital Banking to pay more.

Send money abroad

Send money quickly, securely and safely to support your loved ones who are in other countries.

Getting Cash

Use the app to get cash without a card

Our Get Cash service through the mobile app sends you a code which allows you to withdraw up to £130 from NatWest or Royal Bank of Scotland branded ATMs, including those at Tesco.

Other ways to get cash

We have a number of options to help you access cash, but please stay safe and follow social distancing guidelines

Paying by card

Apple Pay and Google Pay

Make contactless and secure payments from your Apple or Android devices, no need for a physical card.

"Tap and go" with Contactless

If you have to pay for things in stores, use your contactless card to pay for purchases up to £100

Tips to stay safe when shopping

Here you can find some useful tips on how to shop online safely.

Be aware of scammers

Be aware of emails promoting fake cures

Be alert to suspicious phone calls, texts or emails about coronavirus from anyone claiming to be from the bank or other trusted organisations. We’ll never ask you for your full PIN, password, card reader codes, one time passcodes or to move money from your account.

Watch out for impersonation scams

Be vigilant if anyone you don’t know comes to your door pretending to be from the NHS, WHO or another organisation offering products or services relating to coronavirus. Don’t hand over money or personal details.

Tax refunds linked to Coronavirus

The HMRC will not contact you by email to discuss tax refunds, so never click or respond. Never download attachments from emails you have received out of the blue.

Talk to us if you are unsure something's genuine

If anyone gets in touch unexpectedly and asks you for information, please hang up or do not reply. Get in touch directly using the number on the back of your card, or a number you trust. If possible, call us from a different phone or mobile.

Get the app

Search for 'Royal Bank of Scotland Mobile Banking' in your app store - where you normally download your apps.

Step-by-step guide:

  1. Open the Royal Bank app, tap 'I'm already a customer'. Read and accept the Mobile Banking Terms then tap ‘Get Started’
  2. Enter your Digital Banking customer number. Don’t have these? Tap 'What's my customer number?'.
  3. Enter the characters from your Digital Banking PIN and Password. Don't have these? Tap 'Forgotten secure details?'
  4. Confirm your mobile number and enter the activation code we text to you. If your mobile number is wrong then log in to Digital Banking to update it, then return to the app in 3 days to finish registering.
  5. Choose a passcode to log into the app. If your device has facial or fingerprint recognition, you can choose to log in with that later.
  6. If you need any help once in the app then just tap the 'Help' button on the bottom bar if you have any questions.

Get the app

Experience the quickest way to manage your money

Get the app

Experience the quickest way to manage your money

Anything else we can help with?