Just need some help?
If you don't wish to make a complaint, but still need some help, Cora, our digital assistant can provide answers to the most commonly asked questions. If she can't help, she'll pass you onto a real person who can.
Give us some feedback
If you do wish to make a complaint please click the 'Ask Cora' button below.
How to make a complaint online
We always try to give you the best possible service. But sometimes we get it wrong. If we’ve got it wrong enough that you want to make a formal complaint, it’s easiest online.
It’s simpler to complain online. But of course, we do have other ways to get in touch.
RBS have collected your contact information to enable us to provide you with updates on the progress of your complaint. The complaint record will be stored for 6 years for audit/investigation purposes as required by regulatory authorities. Our full Privacy Policy is available at rbs.co.uk/privacy.