Help with day to day banking


Our commitment to accessibility

At Royal Bank of Scotland we value the different perspectives that our disabled customers bring. We are proud to be a Disability Confident Leader, a member of The Valuable 500, and rated Gold by the Business Disability Forum.

We are committed to making our customer journeys accessible by design. To support this, we follow W3C Web Content Accessibility Guidelines (WCAG)

Digital accessibility

The Royal Bank of Scotland website has been designed and tested in accordance with the latest version of the Web Content Accessibility Guidelines at Level AA.

Find out how we're making our website accessible with features such as:

Support for iOS and Android accessibility features

Compatibility with all major screen-reader software

Colour contrast meets the latest version of the WCAG guidelines

Browser zoom support, without loss of information

Branch accessibility

Our branch designs comply with building regulations, BS standards, recommendations under the Equality Act 2010, and are ergonomically considered and validated by third party specialists.

Find out how we're making our branches accessible with features such as:

Power assisted doors

Ramps and handrails

Hearing induction loops

Colour and textural contrasts on our flooring to help with navigation

Tools, features, and settings

Read about the helpful tools we offer, or check out our video tutorials which demonstrate how to make the most of the accessibility settings on your phone.

Our tools and videos could help out with a range of accessibility needs, including:

Talking cash machines

Rubber signature stamps

Accessible debit card

Braille, large print, coloured paper and audio CD statements

Tell us more about you

Banking My Way is a service that allows you to tell us more about yourself so that we can provide the right level of support in the future. This additional information can be recorded through the mobile app or Digital Banking, so that each time you interact with us we are aware of your situation.

Ways you can contact us

24/7 messaging

We're available 24/7 in the mobile app and on the website to support you with questions about day-to-day banking. Just click 'Message us' in the app to get started.

Get an instant answer and be shown how to do things like make a payment, manage direct debits and find recent transactions.

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Relay UK

Relay UK is a free service to help deaf people and those who have hearing loss or are speech impaired to communicate over the phone.

Dial 18001 in front of the number that you want to call and you will be connected to an operator.


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Video Banking

Use your phone, tablet or computer to have a video chat with one of our team. 

From a free review of your personal finances to navigating moments of financial difficulty – our colleagues could help you get on top of your finances and reach your goals.  

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SignVideo provides on demand interpretation to enable British Sign Language users to have access to telephone banking services.

SignVideo is available Monday to Friday, 8am to 8pm, and Saturdays, 8am to 2pm.

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Is there anything else we can help you with?