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Support Centre

Top help questions

What are the different balances in Digital Banking?

Recently we’ve changed the way we display your accounts and balances in Digital Banking to give you a clearer view of your money.

How do I register for Digital Banking if I don't have a debit card?

If you do not have a debit card, you can simply leave this field blank and carry on with your application.

Why do I get a message that my customer number entered has been disabled?

To protect you and your accounts, we constantly monitor our Digital Banking and mobile app services and it may have been necessary for us to temporarily disable your service.

What is a card-reader and how do I use one?

A card reader gives you an extra level of security when using Digital Banking, and you may need to use it to confirm your identity when logging in if you don’t have a mobile number, or you’ve recently updated it with us.

I haven't received my Digital Banking activation code, what can I do?

You'll need an Digital Banking activation code when you register, re-register or open an account with us. We'll send you your code by text message within a few minutes if you have a UK mobile number.

It says 'service temporarily unavailable', what should I do?

We do carry out essential maintenance between 1.55am and 2.30am (UK time) every day to keep our systems up to date. During these times Digital Banking will be unavailable.

Contact us

Cora is a digital chatbot trained to answer your banking questions. You can chat to her online anytime and if she can’t help, she’ll pass you on to a real person who can. On average she can answer questions within 5 minutes.

What is my Digital Banking Mailbox and how do I access it?

Your Digital Banking mailbox or mobile app enables you to securely receive and access important mail we've sent you in electronic format. You can view, download, share, archive or print PDF copies of your mail at your convenience.

Popular how to guides

These step-by-step guides will help you complete everyday tasks using your mobile app or Digital Banking.

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Make a complaint

We always try to give you the best possible service. But sometimes we get it wrong. If we’ve got it wrong enough that you want to make a formal complaint, it’s easiest online.

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Make a payment

Information about different payment types and payment limits.

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Report a lost or stolen card

Report a lost or stolen card is quick and easy in the app, online or in branch.

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Cora is here to help you

Available 24/7

Cora can support you ith a wide range of queries. If Cora can't help you, she'll pass you on to one of our colleagues who can assist you.

 

Helps you change your details

Cora can update your address and help you get your phone number, email address or name updated too.

 

Allows you to report a lost card

Cancel your lost card and securily order a new one.

 

Helps you get a PIN reminder

Forgotten your PIN? Get a PIN reminder through Cora.