Help, support and live chat

Support centre

Ask Cora, our digital assistant

Cora can support you with a wide range of queries 24/7 and helps to show you how to do your banking. If Cora can’t help she will pass you on to a one of our colleagues who can assist you with your query.

You can usually find Cora waiting to help at the bottom right hand side of the screen, or in your mobile app by tapping on 'Help' followed by 'Chat to Cora’.

Need more help?

Popular how-to guides

These step-by-step guides will help you complete everyday tasks using your mobile app or Digital Banking.

Fraud and security

Are you worried about fraud, scams or a suspicious transaction? We're here to help you.

Help with a card transaction

Report fraud

Mobile and Digital Banking

View our accessibility services View our accessibility services
Make a Complaint Make a Complaint

Help with Digital Banking

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Need more help? We're always here to help you with your banking. Explore all the ways you can bank with us

Dealing with difficult times

These helpful resources can provide practical information about how to deal with change during difficult times.

Struggling financially


Caring for a vulnerable relative

Money management tips