App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries.
How do I report a lost, damaged or stolen card and order a replacement?
The quickest way to report your card lost, stolen, damaged or misplaced is via the mobile app.
If your card is lost, stolen or damaged
2.Select the card or account and click on ‘Manage my card’.
3.Select ‘report card lost, stolen, or damaged’.
If your card has been misplaced
You can put a temporary block on your card using the mobile app and unlock it once you find it.* For lost and stolen cards please report as lost and stolen. If misplaced, you can use the temporary block feature:
1. Go to the app.
2. Select the card or account and click on 'Manage my card'.
3. Click on 'Lock Card' (you can unlock the card here too, when you find it).
*Debit cards and MasterCard credit cards only