Help with your banking needs

Banking My Way

What is Banking My Way?

Do you need additional support with banking because your circumstances have changed? For example, you may have had a change to your finances or have been diagnosed with a serious  illness.

Banking My Way is a free service that allows you to record information about the support or adjustments you need to make banking easier.

How can I let you know about help I need?

What if my circumstances change?

Life doesn't always stay the same and we know your circumstances may change. If that happens, you can access your Banking My Way service at any time to amend or remove any information you have previously provided. 

Common questions about Banking My Way

Accessibility services to help with your day to day banking

We're always looking to improve our services to support our customers with their day to day banking. You can find a range of information and details of the different ways we can help on our accessibility page.

Download the app

  1. On your mobile or tablet, open the camera and point your device at the QR code
  2. A link will pop up, tap this, and you’ll be taken straight to download the app


Not able to scan the QR code? 

You can still download the app by searching for 'Royal Bank of Scotland' in Google Play or the App Store.

Get the app

Experience the quickest way to manage your money

Get the app

Experience the quickest way to manage your money

Is there anything else we can help you with?