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What is Banking My Way?
Do you need additional support with banking because your circumstances have changed? For example, you may have had a change to your finances or have been diagnosed with a serious illness.
Banking My Way is a free service that allows you to record information about the support or adjustments you need to make banking easier.
The Banking My Way service is available to customers aged 16 or over in the mobile app or Digital Banking. For customers under 16, parental consent is required and information must be recorded in branch or over the phone.
How can I let you know about help I need?
On the mobile app
Head to the 'My Profile' area of the app (icon at the top left of your screen) and select Banking My Way.
Via Digital Banking
Log in to Digital Banking and select 'Your Details' and you will see a section for Banking My Way.
By giving us a call
Get in touch and one of the team will be happy to help record any additional support needs you have.
Visiting a branch
You can let one of the team know if you're coming into a branch.
App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries. Digital Banking available to customers aged 11+ with a Royal Bank of Scotland account.
What if my circumstances change?
Life doesn't always stay the same and we know your circumstances may change. If that happens, you can access your Banking My Way service at any time to amend or remove any information you have previously provided.
Accessibility services to help with your day to day banking
We're always looking to improve our services to support our customers with their day to day banking. You can find a range of information and details of the different ways we can help on our accessibility page.
Download the app
- On your mobile or tablet, open the camera and point your device at the QR code
- A link will pop up, tap this, and you’ll be taken straight to download the app
Not able to scan the QR code?
You can still download the app by searching for 'Royal Bank of Scotland' in Google Play or the App Store.