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Strong customer authentication

You are your
strongest password

Let your face keep you safe

We use the latest technology to recognise the things that make your face unique, so we know it’s you in control of your money. Biometric approval gives you a handy alternative to your card reader and you can use it to authorise:

  • First time payments to someone new through the app or Digital Banking
  • Payments in the app over the £1,000 daily limit without needing to go to Digital Banking
  • Changes to your payment limits and personal details in Digital Banking

It makes managing your money simpler and helps stop fraud. 

Set up biometric approval in just a few steps

It only takes a couple of minutes to register your face. You just need the Royal Bank of Scotland app plus a forward-facing camera.

  1. 01

    Open the app and choose biometric approval from the settings menu, then tap Register now

  2. 02

    Next, take your photo

  3. 03

    Once we’ve got this, you’re all set up

  4. 04

    If you don’t have notifications on, we’ll ask you to turn them on. This will help when you get an approval request.

When we ask you to approve something later, you just look at the camera and blink to confirm #ItsReallyMe

Voice recognition is coming soon

Your face is just one way of staying safe. Soon you’ll be able to use your voice - look out for an update on that.

Why should I use biometric approval?

Safe

Helps to protect you against fraud

Secure

Lets you manage your accounts more securely

Easy

Uses your app to quickly confirm it’s you

Making online shopping more secure

New banking regulation has been introduced to improve online payment security and protect you from fraud and scams. In a nutshell it means we’ll ask you to confirm your identity and approve transactions more often.

How does it work?

It’s simple. If we need to check it’s really you, we’ll ask you to open your app and confirm your identity with your Face ID, fingerprint or passcode. Then you’ll be able to see the details of the transaction and approve or decline it. 

Ways to keep yourself safe

Safer shopping

As more people are starting to use online shopping this can present an opportunity for fraudsters. Follow our useful tips to help keep you safe.

Card payment help

Here you’ll find all the support you need to resolve the most common types of payment issues.

Our fraud guides

Guidance on ways fraudsters work and how you can prevent yourself falling victim, call it a cheat sheet.

Common questions about approving online purchases

Make it easier by turning on app notifications

With your notifications enabled, we can let you know straight away if you need to review a transaction. Then you can simply tap the notification to go straight to your app. If you want to turn on push notifications for your app, just go to your phone’s notifications settings and look for the Royal Bank of Scotland app.