What's on this page
Keep your accounts safe with biometric approval
What is biometric approval?
Now you can add an extra layer of advanced security in our app – set up face biometrics. It goes beyond face recognition to identify what makes your face unique.
It involves taking a photo of yourself that is encrypted and securely stored on the Royal Bank database. When you come to use biometric approval you’ll need to put your face in the frame and follow the on-screen instructions.
This is a check to make sure you're a real person and helps stop fraud. It is a simpler way of managing your money and is a handy alternative to your card reader.
3 great reasons to set up biometric approval
Updates in your own time and space
Safe and convenient payments
Park your card reader
Don't delay. Get set up in a few steps
There's no time like the present. Especially when it comes to the security of your banking. To get set up, make sure you have downloaded our mobile app. This will mean that you can set up biometric approval and manage your payments and banking in our most safe and secure way.
App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries.
Biometric approval is available to eligible mobile app customers aged 16 or over.
Got the app? Set up biometric approval
To register your face you just need your mobile device with the mobile app and a forward-facing camera.
- Open the app and select the icon in the top right corner to access 'My Profile'
- Tap 'Settings' and select 'Biometric approval' from the menu
- Tap 'Register now'
- Next, follow the on screen instructions to register your face biometrics
If you don’t have notifications on, we’ll ask you to turn them on. This will help when you need to approve something.
When we ask you to approve something, you just look at the camera and blink to confirm it's you.
Biometric approval FAQs
Where is my biometric approval data stored?
Why can't I register for biometric approval?
Can someone just use a photo of me?
Keep your accounts safe when shopping online
How do we make online shopping more secure?
Important banking regulation was introduced to improve online payment security and protect you from fraud and scams.
In a nutshell it means we’ll ask you to confirm your identity and approve transactions more often.
It’s simple. If we need to check it’s really you, we’ll ask you to open your app. You can approve or decline the transaction with your face ID, fingerprint or passcode.
Support to help you fight fraud
Online shopping can mean more opportunity for fraudsters. Follow our useful tips to keep you safe.
Card payment help
All the support you need on the most common issues when making a card payment.
Our fraud guides
Guidance on ways fraudsters work and how to stop becoming a victim of fraud.