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Caring for someone that needs additional help?
If you’re caring for someone, you’re not alone. More than 6.5 million people in the UK provide unpaid care by looking after someone who is ill, older or disabled.
Help if you're self-isolating
Vulnerable customers helpline
Call us to find out what additional services we can offer vulnerable customers who are self-isolating, such as having cash delivered at home or letting a friend or relative withdraw money at a cash machine.
Call us on 0800 051 4177
Lines are open 8am-8pm every day
Banking from home
During this time we want to make it as easy as possible for you to manage and look after your money. Find out how we can help you with online and mobile banking, with helpful videos and step by step guides to get you started.
Giving a third party access to your bank accounts
Sometimes, you might need help to manage
your bank accounts.
If a Royal Bank of Scotland customer is mentally
capable, then a third-party mandate can be put
in place to allow another person access to their
A third-party mandate cannot be used in circumstances where a customer no longer has mental capacity.
A third party can
Close accounts and change the statement address of accounts they are named on.
Have a debit card, cheque book and a pay-in book.
Enrol for telephone or digital banking.
Arrange and cancel any payments on the account e.g. standing orders, direct debits, chaps payments.
Obtain any information relevant to an account they are named on.
A third party cannot
Use any of the benefits on a packaged account.
Open accounts on behalf of a customer.
Upgrade/downgrade accounts including account conversions on behalf of a customer.
Apply for additional borrowing on existing accounts e.g. overdrafts, loans.
Reclaim funds from dormant accounts they were named on.
Register a third party with us
Download and complete the form below, signed by you as the customer and the third party. You will both need to bring 2 forms of identification into one of our branches.
How to register a Power of Attorney with us
Download and complete the form below
Please download, complete and return the signed form in branch, along with two forms of acceptable identification.
Acceptable forms of identification
To register a Power of Attorney with us, you can apply online or visit any Royal Bank of Scotland branch at a time that is convenient for you. If the application is for one attorney you can apply online. If more than one attorney is being added, you'll need to visit a Royal Bank of Scotland branch and bring the Power of Attorney documents with you. You'll need one item to confirm your identity and another document that we can accept as proof of your address.
Organisations that can offer support
Make the most of extra support available to help you care more effectively. The local authority of the person you care for may be able to help with this, you can find their details on the Gov.uk website. Other organisations will also be able to help.