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Report fraud
A guide to reporting fraud
Personal bank account and Travel account
03457 24 24 24
(Relay UK 18001 03457 24 24 24)
If you're outside the UK, call:
(0044) 131 549 8888
Lines are open 24 hours, 7 days a week
The cost of your call will depend on what phone line you are using. See our call charge information page
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Personal credit card
0370 907 0010
(Relay UK 18001 0370 907 0010)
If you're outside the UK, call:
(0044) 126 850 8020
Lines are open 24 hours, 7 days a week
You can reverse the charges on calls from abroad through the international operator when calling from a landline. Calls may be recorded
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Business customers
If you’re a business customer, visit the Business security hub to learn about protecting your account, or report fraud on your business bank account and business credit cards
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What do we mean by fraud?
Fraud is where you’ve identified suspicious activity on your account. This may be a transaction you didn’t knowingly make, or an update to your contact details you didn’t make.
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What do we mean by scam?
A scam occurs when you’ve knowingly parted with your money and/or personal details, thinking you were dealing with a genuine person or company. Scammers use many tactics, from intimidation to promises of cash, prizes, services, even romance.
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Suspicious emails
Feel you’ve received a fraudulent or suspicious email? Please forward it to phishing@rbs.co.uk
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Suspicious texts
Forward any suspicious texts referring to RBS to 88355.
This is not a premium rate number. Standard network rates apply, please contact your network provider for more information on charges.
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Suspicious calls
If you’ve received a suspicious phone call and think you provided any of your personal security details or card details during the call, please contact us immediately on 03457 24 24 24 (Relay UK 18001 03457 24 24 24)
Lines are open 24 hours, 7 days a week
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Suspicious websites
If you suspect that you've entered your card details on a fraudulent website, it's important to contact us immediately to have your card cancelled. You can contact us on 03457 888 444. (relay UK 18001 03457 888 444) (24 hours a day, 7 days a week). If you're unable to contact us, you can temporarily freeze your card in our Mobile App or digital banking in the 'Cards' section.
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