There's a few tips below to help check if you've been the victim of fraud or a scam. If you have, there's some easy steps to report it and you can also send us details of suspicious emails, calls, texts or websites.
The following checks will ensure you can resolve any concerns quickly and through the right channels. There can be a number of explanations for a transaction that you might not immediately recognise and we’ve added the most common ones below so please check these before reporting it as fraud. If you're still unsure, please report it and we'll take a look.
The first step in making a claim is speaking to the retailer to see if they can resolve, if you’ve tried to contact the company and still need our support you can raise a dispute with the company here.
After completing the above steps, if you believe you've been the victim of fraud or a scam, we want to help as quickly as possible. To speed the process up, please try and have as much information about the transaction or event as possible, before you get in touch.
Report a Fraud: A fraud is where you have identified suspicious activity on your account, this may be regarding a transaction that you didn’t knowingly make or an update to your contact details that wasn’t done by you.
Report a Scam: A scam is where you have knowingly parted with your money and/or personal details with the expectation that you were dealing with a genuine person/company. This may have been done through intimidation, promises of cash, prizes, services, fictitious returns on investments and even romance.
Call: 03457 24 24 24 (24 hours, 7 days a week)
(Relay UK 18001 03457 24 24 24)
If you're outside the UK, call:
(0044) 131 549 8888
The cost of your call will depend on what phone line you are using. See our call charge information page
Call: 0800 161 5153
(Relay UK 18001 0800 161 5153)
If you're outside the UK, call:
(0044) 126 850 8020
Lines are open 24 hours a day
You can reverse the charges on calls from abroad through the international operator when calling from a landline. Calls may be recorded
If you’re a business customer, visit the Business security hub to learn about protecting your account, or report fraud on your business bank account and business credit cards
Further information about dealing with suspicious emails and texts that you’ve received or responded to can be found using the links below:
If you have received a fraudulent or suspicious email which you have not responded to, please forward the email to phishing@rbs.co.uk
Forward any suspicious texts referring to Royal Bank of Scotland or RBS to the number 88355.
This is not a premium rate number. Standard network rates apply, please contact your network provider for more information on charges.
We'll never ask for your full security number, full password and card reader codes by text, email or on the phone.
Both the phishing mailbox and text reporting number are automated services. Please do not send other queries or personal information, including bank account details to them.
