Select from the options below, to achieve your goal today
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Existing customers
Manage your home insurance
Underwriting criteria apply. Royal Bank of Scotland Home insurance policies are underwritten by U K Insurance Limited. Please read this important information: What you need to know about Royal Bank of Scotland (PDF, 114KB) or request a paper copy before you get a quote.
Make a claim
Register a new claim, or follow up an existing claim.
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Manage your policy
- Renew your policy.
- Update your policy/address details.
- Request or upload documents.
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Manage renewal
Information on how to renew your insurance policy
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Retrieve your quote
Retrieve details of previously requested quote for home insurance
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Change your renewal preference
Change your automatic renewal preference
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Contact the RBS insurance team
Here is how to make a claim or contact us about an existing one. Please refer to your policy documentation to confirm what cover you have.
- For buildings, contents, or personal possessions, you can make a new claim on-line or by calling us on 0345 246 0452 (Replay UK: 18001 0345 246 0452), opening hours are: Monday to Friday 8am – 8pm, Saturday 9am – 5pm. For existing claims, use the same number. Our hours for existing claims are: Monday to Friday 9am – 5pm, Saturday 9am – 2pm.
- For Family Legal Protection / Legal Protection, please call us on 0345 246 0439 (Replay UK: 18001 0345 246 0439). Our lines are open 24 hours, 365 days a year.
- For Home Emergency, please call us for this on 0345 301 6248 (Relay UK: 18001 0345 301 6248). Our lines are open 24 hours, 365 days a year.
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Emergency helpline
0345 878 6021
(Relay UK: 18001 0345 878 6021)
If your home cannot be lived in due to damage caused by fire, flood or escape of water; or something needs to be done to secure the property i.e. damage to locks, windows or doors following theft, attempted theft, vandalism or malicious acts.
24 hours, 365 days a year.
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