Meet your digital assistant, here to help you 24/7


Introducing Cora

Cora, your digital assistant, is available 24/7 and can help to answer over 150 day-to-day banking queries.

If you log into Digital Banking or the mobile app before starting a chat, Cora can offer additional support including:

  • Updating your address.
  • Get a PIN reminder.
  • Reporting your card lost or stolen.

What's new?

New look and feel

Cora has a new look and feel! Your new Cora now makes things clearer and easier to use.

Available on website, mobile app and Digital Banking.

Adjustable speed

You can now adjust Cora's speed to best suit you.

Available on website, mobile app and Digital Banking.

Chat history

Cora now saves your conversation history so you can look through these again.

Available when logged in to your mobile app and Digital Banking.

What can Cora help you with?

The following are just a few of the most popular things she can help you with.

Change your details

Cora can help you update your personal details (e.g. address, phone number, email, name, gender/title).

Information Message

Balance and transactions

In your app or Digital Banking, Cora can securely see your spending to search your transactions.

Information Message

Get a PIN reminder

Forgotten your PIN? Get a PIN reminder.

Information Message

Report a lost card

Cancel your lost card and securely order a new one.

Information Message

Help with a mortgage

Cora can help guide you on your questions about mortgages or remortgages.

Information Message

Get your statements

Whether you need a statement for proof of ID or income, or any other reason, Cora can quickly sort this for you.

Information Message

How to chat with Cora

Keep your question or statement simple and straight to the point.

Here are a few examples:

  • I want to set up a standing order.
  • How do I make a payment?
  • How do I download a statement?

Cora may ask you a few questions to make sure you get the right answer and can pass you to a colleague to help if necessary.

Where to find Cora

Mobile app

Go to the home screen of your mobile banking app. Tap ‘Help’ at the bottom of the screen, then 'Chat to Cora' to start a chat. Criteria apply.

Digital Banking

Log into Digital Banking. From your home screen, click ‘Chat to Cora’ to start a chat. Criteria apply.

Our website

You can find Cora on the bottom right of your screen waiting to help on some of our web pages (including this one).

Frequently asked questions

Search our FAQs