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How we can help
If you're affected by financial abuse, we can offer support to help you. Our specialist team are trained to help in these kind of situations and will be respectful and confidential. Where appropriate, they will tailor solutions to your individual circumstances and work with you to make your banking safe and secure, including areas such as:
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01
Mail
We understand that your circumstances may make it difficult to have mail received at your home address. We can help you access online statements or update your bank statement address to deliver your bank mail to a secure location.
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02
Opening a new account
We can help you set up a new bank account that is unconnected to any existing joint accounts you may have.
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03
Cards, PINs and passwords
We can work with you to make sure that only you have access to your online and telephone banking. We can help you change your PINs and passwords and understand other steps you need to take to make sure your banking is secure.
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04
Joint accounts
We can help you deal with joint accounts, for example suspending a joint account to make sure no transactions are made or closing a joint account.
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05
How we can help
We can provide dedicated one to one support from our Domestic Abuse specialist team, just ask to be referred to our specialist domestic abuse team or use the online form at the top of your screen to request direct contact.
Information and resources
Royal Bank and our specialist teams work in partnership with UK charity SafeLives, to protect and support customers who are victims of financial abuse. Here are some other organisations who can also offer you help, support and practical advice. If you are experiencing domestic violence or abuse, or financial abuse and are in immediate danger, call the police on 999.
It's your money
Check out this leaflet to find out more about how financial services firms can help if you are a victim of financial abuse.