Life Moments

Travel guide

Help when travelling abroad

Spending Abroad

A guide to using your card abroad, registering your card for travel, and important fee information.

Membership Services

If you have a Royal Bank of Scotland current account with benefits, you can access them all in one place.

My trip is cancelled

To claim for a cancelled holiday you paid for on your card, please fill in the goods or services not received form.

Help if your travel plans have changed

We understand your travel plans may have changed. Find out how we can help with travel money refunds, debit and credit card payments below.

Information Message

If your holiday or flight has been cancelled, please get in touch with your travel provider in the first instance as we can only dispute the payment after the travel date has passed and the travel provider is unable to assist you.

Coronavirus travel advice and FAQs

We've pulled together a range of commonly asked questions and answers to help you during this difficult time.

Travel advice during the coronavirus outbreak

You can find the latest travel guidance on the UK Government website, including information on travelling abroad, safety and security, entry requirements and travel warnings.

Ideas for travelling more sustainably

Whether you’re exploring new lands or staying local, sustainable travel provides new ways to see the world that could even save you money too.

Snappier shopping with contactless

  • Breeze through checkouts. Tap your card to pay for shopping up to £100 (retailer exclusions may apply). 
  • For bigger baskets, tap your phone. Buying more? Use Apple Pay or Google Pay for anything over the contactless limit.

Apple Pay available on selected devices. Retailer limits may apply. Google Pay available on selected Android devices. Retailer limits may apply. Google PayTM is a trademark of Google LLC

Download the app

Follow the three simple steps below.

App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries.


1.   On your mobile or tablet, go to the App Store if using Apple or Google Play if using Android

2.   Search for 'Royal Bank of Scotland'

3.   Tap to download the app 

Get the app

Experience the quickest way to manage your money.

Get the app

Experience the quickest way to manage your money.

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