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Change of Address Hub

Changing your address is simple

When you move house, you'll need to change the address that we hold for you. Mobile Banking is the quickest way or you can use Digital Banking, visit a branch or use telephone banking instead.

You can learn how to change your business address here.

How to update your address

Select your preferred way of doing it

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The quickest route

What you'll need


Access to Digital Banking

Your activated card-reader

Your step-by-step guide:

  1. 01

    Log in to Digital Banking

  2. 02

    Select 'Your Details' from the left-hand menu

  3. 03

    Select 'Update your address details'

  4. 04

    If our webchat agents are available they can help you update your address.  Click 'Start chat now' to get in touch with one of our agents or you can find the number to update your details over the phone

What you'll need


Your Royal Bank of Scotland debit card

Photographic ID


Your step-by-step guide:

If you need to change your address, you could always come into a branch and do it from there.

Make sure you bring your debit card as we’ll ask you to tap in your PIN to check that it’s you.

Then we can go about helping you change your address. The change will take place with immediate effect.

For credit card customers:

A change of address form will be completed and submitted by the branch. It will then take 2 days for the change of address to be updated.

What you'll need

Your Digital/Telephone Banking login details (they’re the same)

Your step-by-step guide:

  1. 01

    When you call us you will hear an automated menu where you can make a selection based on what you want to do.

    UK: 03457 242424

    Relay UK: 18001 03457 242424

    Overseas: +44 0131 549 8888

  2. 02

    Press 4 to go through to one of our team

  3. 03

    A Royal Bank of Scotland team member will guide you through the process

  4. 04

    You’re done. Check your Digital Banking and you’ll see it’s been updated

For credit card customers:

Call the number on the back of your card, a Royal Bank of Scotland team member will guide you through the process. 

What you'll need


  • Access to Mobile Banking
  • Registered for biometric approval

Your step-by-step guide:

  1. 01

    Log in to Mobile Banking

  2. 02

    Select your profile using the person icon on the top right

  3. 03

    Select ‘Manage your personal details’

  4. 04

    Select the arrow next to your address

  5. 05

    Follow the on screen instructions to change your address

Other places to update

It's important to not only keep friends and family informed of your new address, but organisations like your employer too.

We've created this handy checklist of who to update 

Update the important things

  • Banks / Building Societies
  • Your employer - they need to know to update your contact details, but more importantly they need to know for your payroll
  • Other financial providers - Investments, Pensions, Insurance providers
  • Student Loans Company - make any changes to your personal account by visiting the website
  • Hire Purchase Providers
  • Utilities ( Electricity, Water, Gas, Internet, Phone, TV Licence)
  • Inland Revenue - one of the most important places that needs to know when you change address is Inland Revenue for your taxes update this information on gov.uk
  • Council Tax - update your Council Tax address visit the gov.uk site
  • Health Providers (Doctor, Dentist, Optician, Vet)
  • Education (School, University)
  • DVLA - you must update your driving license with your new address
  • Gym/ Sport Club Memberships 
  • Loyalty Cards
  • Newspaper or Magazine subscriptions 

Ways to stay in touch

We're always here to help, round the clock and whenever you need us most

 Local branch

If you've moved to a new area, learn about what you can do in your local branch or local Post Office.  

 Bank from home          

Bank wherever, whenever with the  app or from the comfort of your home with Online Banking. Criteria apply. 


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