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What's this all about?
Find out important updates related to our range of services. And, you can also see whether our range of services are running as we expect, if we're aware of any issues, or if we're planning a period of maintenance soon.
Planned Upgrades
In order to keep our systems up to date and add improvements we sometimes need to carry out essential maintenance.
So we don't cause you too much disruption, we do this in the early hours of the morning from 01:55 to 02:30.
When we have essential maintenance planned outside of these times, we will provide an update below and give you the specific times and services affected.
Mobile App
Service working normally
Digital Banking
Service working normally
Websites
Service working normally
Payments
Service working normally
Credit Cards
Service working normally
Debit Cards
Service working normally
Branch
Service working normally
ATM Network
Service update
To ensure that we continue to provide you with a reliable service we will be carrying out essential maintenance to our Cash Machines for approximately 7 hours between 00:00am and 07:00am on Thursday 12th September 2024.
This means that during this time access to cash and all other services will be unavailable at Royal Bank of Scotland ATMs.
During this time Royal Bank of Scotland Debit card holders will be able to use cash machines of other financial institutions.
Royal Bank of Scotland Credit card holders will be able to use the cash machines of other financial institutions.
‘Emergency Cash’ and ‘Get Cash’ facilities cannot be used during this time. PINs issued before or during this period may still be used but will only be available for their normal 3 hour lifespan. They cannot be re-issued or extended so you should time your visit to the machine you have chosen to avoid the period of the outage.
Telephone Services
Service working normally