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What's this all about?
Find out important updates related to our range of services. And, you can also see whether our range of services are running as we expect, if we're aware of any issues, or if we're planning a period of maintenance soon.
Planned Upgrades
In order to keep our systems up to date and add improvements we sometimes need to carry out essential maintenance.
So we don't cause you too much disruption, we do this in the early hours of the morning from 01:55 to 02:30.
When we have essential maintenance planned outside of these times, we will provide an update below and give you the specific times and services affected.
Mobile App
Service working normally
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Digital Banking
Service working normally
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Websites
Service working normally
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Payments
Service working normally
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Credit Cards
Service working normally
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Debit Cards
Service working normally
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Branch
Service disruption
Due to red weather warnings issued by the Met Office, a number of our branches will be closed on 24th January due to the severe weather to ensure the safety of customers and colleagues.
We're working hard to keep support available through the options below, so you can continue to do your banking.
• Customers use our mobile app, Digital Banking and ATM services
• Our Webchat service is also available as is Secure Messaging via our mobile app.
• We have reduced staffing within our Telephony teams, and whilst this service is available, customers may experience long wait times if they call.
• Find a branch or service using the link here
• Please continue monitoring for updates, as they may be subject to change
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ATM Network
Service working normally
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Telephone Services
Service working normally
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