All your local banking services in one handy place
You can now quickly and easily find your local banking services in one place to help you with banking face-to-face should you need to.
With branch banking you'll be able to deposit cash, make payments and transfers, use our ATM's, cash deposit machines, Coin In Machines, chat to a digital expert and more.
Learn about what you can do in your local branch here.
Can't get to a branch? Book a Video Banking or telephone banking appointment.
Video Banking calls may be recorded and service hours apply. Compatible device required.
Planning to visit on a Saturday?
Please see our branch locator for full details of opening hours for your local branch.
On Saturdays, we’ll be here to help you with any enquiries, and you can safely and easily use our automated services to:
Take out cash
Check your balance
Pay in cash or cheques
Transfer money between your accounts
Our counter service is available during weekdays. On Saturdays, our colleagues will be on hand to help you use our automated services.
Across the UK all of our customers have access to over 35,000 cash machines to withdraw for free.
Our Community Pop-ups are available in selected locations for up to twelve weeks after changes to our branch network.
Our friendly advisors are on hand to support you, connecting you to nearby local and digital services.
A Mobile Branch is a bank which comes to you and allows you to do all your usual everyday banking, like making deposits, withdrawing cash and paying bills.
They visit specific locations for up to 5 days a week throughout the year (except Christmas Day and Bank Holidays).
If you have a disability, are elderly or find it difficult to use our services, talk with our team and they’ll be happy to make reasonable adjustments to suit your needs and demonstrate how we can help.
Mobile Branches available in selected areas. App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries.
Digital Banking available to customers aged 11+ with a Royal Bank of Scotland account.
We’ve worked with Cash Access UK and other UK Banks to open Banking Hubs.
Personal and Business customers can use Banking Hubs for basic services on Monday to Friday, like:
- Making deposits and withdrawals.
- Balance enquiries.
- Paying bills.
And a member of our Royal Bank team will be on-hand once a week to help Personal and Business customers with more specific queries, like:
- Online and mobile banking.
- Account maintenance (including registering bereavements, power of attorney and third-party access).
- Transferring money or making a payment (limits may apply).
- Card management (reporting your card lost/stolen, ordering a replacement and PIN number support).
- Fraud and money management support.
- Registering additional needs you may have to make banking with us easier.