Banking with Royal Bank of Scotland

Discover Video Banking

What's Video Banking?

It’s a secure and easy to use way of talking to us face-to-face on a Zoom video chat, just like when you talk to your friends and family. All you need is a device with a camera or webcam and good connection to the internet.


Join a video chat with one of our expert colleagues and we can look at your finances together, helping you focus on your financial goals and needs.


Watch this video for more on Video Banking and how it could help with your banking. 

If you're a Premier Banking customer, please speak to your Premier Banking Manager to arrange a video appointment

Booking your appointment

You have two choices. You can speak to us immediately if we're available or choose a time that suits you.  

Before booking, please note:

  • Royal Bank of Scotland collect your name, email, postcode and mobile number to help identify you ahead of your appointment. 
  • If you book an appointment for a future time, the information is deleted up to 90 days after your appointment.  
  • If you start an appointment right now, the information is deleted after your appointment ends. 
  • No bank records are updated as a result.
  • The Video appointment will contain personal data e.g. audio only, and will be recorded for training and monitoring purposes (and kept for 5 years).  


For more information please read our Privacy Notice.

Talk to us now

You can chat with us immediately, if we’re available.

Appointments are available 9am to 5pm Monday- Friday.

You just need a device with a camera or webcam and connection to the internet.

Book for a different time

Appointments are available between 8.00am - 8pm Monday - Friday and 9am - 3pm Saturdays.

You just need a device with a camera or webcam and connection to the internet.

If your device uses apps you'll need to download the Zoom app using a link we'll email to you shortly before your appointment. If your device doesn't use apps, you don't need to download anything. 

Banking with The Royal Bank of Scotland near you

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Your Mobile Branch service

If you don’t live or work near one of our branches, then you might appreciate us coming to you. Our Mobile Branch service could help make life a little easier.
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Find your nearest branch

You can use our Branch Locator to find your local branch that best meets your needs.
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Using the Post Office®

We’ve increased the number of services available at thousands of Post Office outlets across the UK.

Is there anything else we can help you with?