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How to contact Royal Bank of Scotland

Cora - your digital assistant

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Cora is a digital chatbot trained to answer your banking questions. You can chat to her online anytime and if she can’t help, she’ll pass you on to a real person who can. On average she can answer questions within 5 minutes.

You can usually find Cora waiting to help at the bottom right hand side of the screen, or in your mobile app by tapping on 'Help' followed by 'Chat to Cora'.

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