Existing customers

Managing credit card fees and charges

Credit card fees and charges explained

There are a number of fees and charges that can be applied to your credit card account. We want to help you understand what they are, when they might be incurred and how you could avoid them in the future.

Our credit cards are designed to suit the different needs of our customers and their lifestyles. Each of them therefore have slight differences in their fees and charges.

Fees and charges by credit card

In the drop down box below, select your credit card to display a summary of the corresponding fees and charges*.
*This table does not take into account any promotional deals in place at the time of account opening. ** For ATM cash withdrawals and gambling transactions there is a £3 min fee.

Default fees

Information Message

Please note: We are currently waiving the Late/missed payment fee, Overlimit fee and Returned payment fee as part of our cost of living support for our customers.

It’s important to make your payments on time and keep your credit card within its credit limit. 

If you are experiencing any financial difficulties, we can help, please visit our Struggling Financially page, or you can also visit our dedicated cost of living support page. 

Late or missed payment fee

Applied if you're more than one day late paying your monthly bill

If you miss a payment or are late paying, at least your minimum payment, by the date shown on the statement, you will be charged £12. The fee will appear on your next statement.

Avoid late payments by setting up a direct debit

One simple way of avoiding this fee is by setting up a direct debit. This would mean the payment would be taken automatically on a monthly basis. You can set the direct debit to pay the minimum amount, the full balance or a set amount.

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Overlimit fee

Applied when you go over your credit limit

The overlimit fee is £12 and is charged if you go over your agreed credit limit by £12. It will be charged to your account and will be on your next statement.

To help you stay within your limit, we will send you a text when you are using 95% of the credit limit. Please ensure your mobile number is up to date so you receive these alerts.

Another simple way to help manage your credit card is by having our Mobile Banking App which means you can log on anyway, anytime and see what your balance is.

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Returned payment fee

Applied when you don’t have enough money to make a payment.

The return payment fee of £10 (or £5 if you have a Reward Black card) is applied to your account if the payment from your direct debit or cheque is rejected. This will have been due to insufficient funds in the account that the payment is being made from.

In addition, you might want to consider changing the date of your statement which will change your payment date, so that it is at a more convenient time or changing the amount the Direct Debit is set up for.

If you would like to discuss these options please contact us.

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Other fees

Transactions in Foreign Currency

Applied to transactions made abroad.

Cash Advance Fee

Applied to your account when you use your card to withdraw cash or where you receive a cash equivalent.

Instalment lending fee

This is how you pay back an Instalment Plan.

Duplicate paper statement fee

Applied when requesting a Paper Copy of a Statement.

Annual fee

Applied as a one off annual fee for having the card.


Applied interest on your statement balance.

How could I avoid penalty fees and charges?

You could avoid paying these by logging in to Digital Banking or the Mobile Banking app to:

  • set up or change a direct debit to make a minimum, fixed or full payment on time every month
  • view and manage your pending payments, due payments and statements
  • make sure you have enough money for due payments
  • use the spending budget tool to monitor your spending (available in the app only).

You can also set up a direct debit over the phone or in your nearest branch.

What’s my minimum payment?

The minimum amount you need to pay each month is shown on your statement. We encourage you to pay more than this, to clear your balance more quickly and pay less interest.

Go to our repayment calculator to work out how long it could take to pay off your credit card balance.

Struggling to pay?

It’s really important you get in touch, the sooner you call us the quicker we can help. When you do, you'll be speaking to dedicated colleagues who are here to support you and discuss your current situation.

Something else we can help you with?