Overlay
Fraud guide

How to avoid holiday scams

Top tips before you book

Fraudsters use fake holiday adverts to trick you into booking a holiday with them that doesn't exist.

Follow our top five tips before booking your next holiday. 

  1. Watch out for deals that sound too good to be true - they're usually a scam.
  2. Book with a company you know and trust.
  3. Check out online reviews. Lack of reviews could mean the company isn't genuine.
  4. Be wary when asked to pay with cash or bank transfer. Pay by card if you can for extra protection.
  5. Think twice if someone tries to get you to pay outside of your trusted booking website.

Make use of protection schemes

  • When you buy a holiday from a member of these schemes you get protection on your payments. Check the name of the company you're using on these official websites: 
  • ABTA is the Association of British Travel Agents and is the UK’s largest travel association. Provided that your travel agent is a member, your money is protected and you’re entitled to a refund if they close down
  • ATOL is an Air Travel Organiser’s Licence. If your travel agent has an ATOL, but goes out of business – you won’t get stranded or lose your money
  • To avoid fake websites, never use the link on a travel agent’s website to get to the ABTA or ATOL sites. Always search for the official link yourself.

Staying safe on holiday

Ways fraudsters could target you

Vishing

Telephone fraud (or Vishing) is one of the most popular methods of fraud. Here's some help to stop you being a victim

Information Message

Smishing

Is when a fraudster sends a text message to try and trick you into giving away your personal and security information.

Information Message

Phishing

Learn how to avoid those dodgy emails and keep your information safe

Information Message

Twishing

Twishing is when a fraudster uses Twitter to get in contact with you with the goal of defrauding you.

Information Message

Something else we can help you with?