Fraud guide

Email scams

What are they

Often criminals will send emails pretending to be from the bank and other companies you trust asking for personal information or even banking codes.

What to look out for

Poor grammar and spelling mistakes can be a big giveaway of a scam text.

Information Message

They may pressure you to rush causing a level of panic.

Information Message

Be wary of external links in suspicious or unexpected emails, especially if they are not directly addressed to you by your full name. 

Information Message

How to protect yourself

  1. 01

    Our emails will always contain one piece of personally identifiable, like a partial postcode or name so that you can identify it as genuine.

  2. 02

    Contact your bank or an organisation directly using a known email or phone number.

  3. 03

    Don’t download any software to your computer or install any applications or software to your phone or devices following an unsolicited email.

  4. 04

    Register for biometrics within the app  as an extra level of security which helps to protect you against fraud.

What to do if you get caught out

If you think you’ve been targeted by criminals, report it. Call the bank using the number on the back of your card, or from the numbers on our website. You can also dial 159 to be connected securely to your bank.