Scam calls

Scammers often try to create a sense of urgency so you don't have time to think. They may tell you that something bad will happen if you don't act immediately.  Always pause and take time to check if the call is legitimate.

A caller may claim that there has been suspicious activity on your account. This tactic can make people worry and become more likely to follow instructions. Hang up and contact the organisation yourself using a trusted contact number.

Scammers may ask you to keep the call secret or to not speak to your bank, friends or family. This is designed to stop someone else from recognising the scam. 

If a caller asks you to keep their instructions secret, end the call and check what they told you independently. Never feel pressured to stay on a suspicious call. Hang up and contact the organisation directly using contact details from its official website, or other trusted sources.