Fraud guide

What is it, how to avoid it and what to do if it happens

What are they

This is when a criminal sends a text message claiming to be from a company you trust or your bank and ask you to call a phone number or click on a link. This is to trick you into giving away your personal and security information.

What to look out for

Poor grammar and spelling mistakes can be a big giveaway of a scam text message.

Information Message

Criminals may alarm or panic you into believing your account has been accessed and pressure you to send personal details.

Information Message

We will never ask you to secure your account or click any links via text message. 

Information Message

How to protect yourself

  1. 01

     If you recieve text messages informing you of unusual purchases and transfers from your account, check your bank balance using online banking or our mobile app for peace of mind. Don’t respond to them.

  2. 02

    If you are unsure of a suspicious text message, contact your bank or an organisation directly using a known email or phone number.

  3. 03

    Don’t download any apps to your phone or install any  software to your computer or devices following an unsolicited text.

  4. 04

    Register for biometrics within the app  as an extra level of security which helps to protect you against fraud.

What to do if you get caught out

If you think you’ve been targeted by criminals, report it. Call the bank using the number on the back of your card, or from the numbers on our website. You can also dial 159 to be connected securely to your bank.

Forward any suspicious texts referring to Royal Bank of Scotland to the number 88355