Step 1
Open our app, and tap 'Payments' at the bottom of your screen.
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Subscriptions in the mobile app
Our subscriptions feature in the mobile app is designed to help you keep on top of your subscriptions.
- View your subscriptions in one place - that you have set up on your debit card
- Keep on top of your spending - see what you have paid for these subscriptions in the last 12 months so you can understand how much you are paying and how often
- Easily cancel unwanted subscriptions - for the majority of subscriptions we can take you directly to the merchants website or app to cancel
Available to mobile app only customers using compatible iOS and Android devices aged 11+ with a current account and an active debit card.
How do subscriptions work?
With a subscription, you give a business permission to regularly take money from your debit or credit card.
These recurring payments will be for a service or product from a company that you have signed up for e.g. streaming services with Amazon Prime or Netflix.
The amount taken can vary in frequency and value depending on your agreement with the company.
Companies you can view in Subscriptions
View the latest list of companies that we can show subscriptions for. If we have not been able to identify your payment as a subscription you will be able to see them in your transactions.
How to cancel a subscription
It may be time to cancel your subscription if:
- A free trial has ended
- You are paying but not using it anymore
- It has auto-renewed
- You want to reduce the bills you pay
It’s best to contact the company directly, where possible, to cancel a recurring card payment. It’s easy to cancel using our subscriptions feature to link, where available, to the company app or website. Follow our guide.
Remember, stopping a payment doesn't end your contract, and you will still need to pay what you owe. If you have a joint account, you can only stop payments you set up yourself.
Need help with fraud, scams or disputes click here and the bank can support you to stop payments.
Step 2
Swipe to choose the account your Subscription is paid from, and tap 'Regular payments'.
Step 3
Tap 'Subscriptions'.
Step 4
Choose a subscription company from the list shown.
This screen shows:
- How many subscription companies you pay.
- The total value of payments made over the past 12 months and last month.
- The latest payment made to each company.
Step 5
Tap 'Cancel subscription'.
If the 'Cancel subscription' option isn't there, visit the company's app or website directly.
Step 6
If we can, we'll take you to their app or website to cancel your subscription.
It's best to cancel with the company directly, where possible.
Need help with fraud, scams or disputes click here and the bank can support you to stop payments.
Understanding your bills
A key difference between these types of bills is who organises each payment.
- Subscriptions - A recurring card payment for a service or product that can vary in value.
- Direct Debits - A regular bill payment that can vary in value, taken automatically by a business.
- Standing orders - A fixed, regular payment you've set up to pay a person or company.