Support Centre

Recently we’ve changed the way we display your accounts and balances in Digital Banking to give you a clearer view of your money.

If you do not have a debit card, you can simply leave this field blank and carry on with your application.

To protect you and your accounts, we constantly monitor our Digital Banking and mobile app services and it may have been necessary for us to temporarily disable your service.

A card reader gives you an extra level of security when using Digital Banking, and you may need to use it to confirm your identity when logging in if you don’t have a mobile number, or you’ve recently updated it with us.

You'll need an Digital Banking activation code when you register, re-register or open an account with us. We'll send you your code by text message within a few minutes if you have a UK mobile number.

We do carry out essential maintenance between 1.55am and 2.30am (UK time) every day to keep our systems up to date. During these times Digital Banking will be unavailable.

Cora is a digital chatbot trained to answer your banking questions. You can chat to her online anytime and if she can’t help, she’ll pass you on to a real person who can. On average she can answer questions within 5 minutes.

Your Digital Banking mailbox or mobile app enables you to securely receive and access important mail we've sent you in electronic format. You can view, download, share, archive or print PDF copies of your mail at your convenience.