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How do I close my account?
We're sorry to see you go. If you're sure you want to close your account with us, we'll help you find the best way. Depending on your account type, you may be able to close it via our mobile app or Digital Banking.
Follow the questions below to find out how to close your account or take a look at our FAQs for more details.
Closing a savings or current account which is part of a Round Ups arrangement will end the Round Ups arrangement. However, it is good practice to turn off Round Ups before closing an account.
Digital Banking available to customers aged 11+ with a Royal Bank of Scotland account.
Our mobile app is available to customers aged 11+ using compatible iOS or Android devices and a UK or international mobile in specific countries.
Help getting reunited with your money
Do you think you might have money in an account with us that you haven't used for a long time?
We can help track down your account for you.
Frequently asked questions
Individual account and product eligibility criteria applies.
Video banking calls may be recorded and service hours apply. Compatible device required.
Business Accounts
If you'd like to close your business account, you can do this via Digital Banking or our mobile app. Start a chat and ask to close your account.
If you don't have access to Online Banking or the mobile app, you can fill in the Business Account closure form. You'll need to have the email adresses of the people with signing permissions on the account. We'll then email your signatories to ask them to authorise the request by uploading an image of their signature.
Mobile App
Go to the home screen of your mobile banking app. Tap 'Help' on the bottom of the screen, then 'Message us' to start a chat. Criteria apply.
Digital Banking
Log into Digital Banking. From your home screen, click 'Chat Now' to start a chat. Criteria apply.