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Apply for your new bank account
Ukrainian refugee account opening
To apply for this account you must be 18+, a temporary UK resident and hold either an in date Biometric Residence Permit, Ukrainian international passport or Ukrainian national ID card (see below for details).
Welcome to the UK
We know this is a difficult time for you and your family and we hope your loved ones are safe.
We're here to help make opening a bank account as simple and straightforward as possible, so we'll be with you every step of the way to help you get started.
What you'll get with your account
- Basic bank account with no monthly fee
- Use of our mobile app to easily manage your account anywhere and anytime
- Pay however you want to with Apple Pay, Google Pay™ and Contactless Debit Card. Limits apply
- Send fee-free international payments to friends and family easily with our mobile app (criteria apply)
App available to customers aged 11+ with a compatible iOS and Android device and a UK or international mobile number in specific countries. Ukrainian mobile numbers not compatible.
Email address
To apply for this account online, you'll need an email address. This is so we can ask you for any documents we need and to keep you updated on the progress of your application.
Mobile number
We recommend having a valid phone number set up in your name. This is not essential, but will help you access your account via Mobile or Digital Banking.
Apply online
Take a moment to read what you'll need to open your account before you apply, so you'll be all set to complete your application.
Need support with your application?
If you're struggling to apply for an account online, you can visit your local branch where a member of staff will help you through the application.
Don't worry if you don't speak english, we have an interpreter service available in our branches to support you. Find your nearest branch using our branch locator and don't forget to bring along the documents we need to open your account.
Русский перевод
Нажмите на кнопку ниже, чтобы просмотреть эту веб-страницу на русском языке
UK charity support for refugees
As well as helping you with your day to day banking, we want you and your family to get the help you may need. Here are a few charities which may be able to help you through this difficult time.
Refugee Council
A UK charity to support refugees entering the country.
British Red Cross
A range of practical support, advice and services for all refugees.
Refugee Education UK
A range of resources to support your child's education in these difficult times.
The above links are to external, third party websites, and we are not responsible for their content.
Frequently asked questions
Get ready to apply
Before you apply for a bank account with us, please make sure you’ve read the important information below.
First things first. You can apply if you:
- Are 18 or over and a temporary UK resident
- Have valid documents to prove I.D and right to reside in the UK
- If you're applying online today, you must also have an email address we can reach you on. Remember, if you are unable to set up an email address, you can apply for an account in branch without one.
Now please take a look at the important legal info.
If you carry on applying, it means you're happy with what's in these documents, including the FSCS information sheet. Please take some time to review, print and/or save the important information.
Need additional support with your banking?
Banking My Way is a free service that allows you to record information about the support or adjustments you need to make banking easier. You can also let us know any additional support you may need to ensure all of our colleagues are aware of this. The information will be shared on our internal systems and therefore you will not need to repeat these requirements every time you interact with us.
Once your account is open, you can record this through Digital Banking or with our colleagues in branches or over the phone.
How your information might be used
It's important for you to understand how we use and share your information. Please read this short summary before you continue with your application.
Once you've applied...
Once your account is open, you'll receive confirmation from us along with your account details and information on accessing your account. You have a number of options to access your account, including Digital Banking and our Mobile app. We've included some useful links below to help get you started.
Get help with budgeting
Need to start budgeting your living expenses in the UK? Our budget calculator can help you work out all the living expenses you will need while in the UK, and how much money you have left for you and your family.
Managing your account
The below link can help you get the most out of your new account. It includes information on our online and mobile banking options, and has Ukrainian and Russian translations for your welcome email.
Safety and security
We want to make sure you have the information you need to protect yourself and your account against fraud. To help you, we have put together some information and support guides on types of fraud to look out for.