How to switch a direct debit
Switching Between Banks
If you want to move a direct debit from one bank to another:
- Contact the company or organisation that takes the payment (the originator).
- Give them your new bank account details so they can update their records.
Example: If your gym membership is paid by direct debit and you’ve recently opened a new account with us, contact your gym directly to update your payment details so it comes from your Royal Bank of Scotland account.
Switching Between Accounts
If you want to move a direct debit from one account to another you would need to contact us.
Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.
Cora will guide you and connect you to a colleague who can complete the switch for you.
Example: If your mobile phone bill is paid from your current account and you want it to come from your joint account instead, ask Cora to make the switch.
Important to know about Cora
- Cora cannot complete the switch on its own.
- If your request needs extra support, Cora will transfer you to a colleague for live assistance.
- Keep your browser window open during the chat to avoid losing connection.
What Happens After Switching?
- Your direct debits will appear in Digital Banking for the new account after the first payment is taken.
- The original direct debits will show as ‘Amended’. You can cancel these to keep your account tidy.
Please note: Only one payment is taken during the switch, and it will follow your new direct debit details.
How to View or Cancel Direct Debits
- Log in to your Digital Banking service at digitalbanking.rbs.co.uk (opens in a new window) .
- From the main menu, select 'Payments & transfers'.
- Choose 'Manage direct debits' under the 'Direct debits' section.
- You’ll see your existing direct debits and can cancel any you no longer need.
