How do I access the 24/7 Black Concierge service?
If you need help organising a special occasion, a once in a lifetime holiday, or securing a table at one of the world’s top restaurants, your Travel & Lifestyle Concierge team is here to help. They are experts in the fields of travel, dining, retail, and entertainment.
Simply log in to MyBenefits via the mobile app or Digital Banking, and tap the Concierge tile to access the Travel & Lifestyle hub
You can also email us on rbsblackaccountconcierge@tengroup.com
Alternatively, you can call us.
MyBenefits - Black Account
0345 266 8801
overseas: +44 2392 668 814
Relay UK: 18001 0345 266 8801
Open Monday to Friday 8am - 8pm (excluding bank holidays), Saturday 9am - 5pm
Conditions apply, which are set out in your Black/Reward Black Account Benefit Terms (PDF, 1MB) leaflet.
