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I have not received a debit card, what should I do?

I have not received a debit card, what should I do?

If you are expecting a new debit card it should be with you within 5 working days. If you do not receive your card in that time, please contact us.

However, please be aware that if you haven't used your card for a period of at least 13 months prior to expiry, we don't automatically replace your card. If at any time you go on to require a card, please contact telephone banking and our staff would be more than happy to order you one.

Please note: The card reveal feature within the mobile app will provide you with your full debit card details, allowing you to continue transacting online while you wait for your card to arrive in the post.

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.