Why is my saved international payment information no longer working?

Why is my saved international payment information no longer working?

 

As part of changes to international payments, payment details are now checked against updated validation requirements. This means some previously saved payment details may no longer meet the required format, even if you’ve successfully used them before. For example, the expected length or format of an account number or IBAN may now be checked more closely.

 

Why did it work before?

 

Previously, some payment details could still be processed even where they didn’t match the expected format. The updated payment journey applies more specific validation rules, so previously saved details that don’t meet these requirements may now return an error.

 

What do I need to do?

 

If you receive an error when using a saved international payment, check that the recipient’s payment details are correct and meet the requirements shown in the payment journey. You may need to update or re-enter the recipient’s details before making the payment.