What makes a secure Security Number and password?

Your Digital Banking security number must be four digits long. We won't accept:

• numbers in an ascending or descending order, for example 1234 or 7654
• the same number three or four times in a row, for example 1222 or 7777

Your Digital Banking password must have between six and twenty characters, and contain both letters and numbers. We won't accept:

• hyphens, punctuation marks, or spaces
• special characters such as @ or £

The best security number and password to choose are ones that are easy for you to remember however hard for anyone else to guess or find out. Avoid using any part of:

• your birthday, or any family birthdays
• your address, house number or postcode
• your phone number
• your account number or sort code
• your name, or any family members, names
• common words such as 'Secret' or 'Password'

To protect the money in your bank account, you must take care of your security number and password:

• If you suspect that someone knows or has found out your security number or password, change it immediately
• Don't tell anyone your security number or password, for any reason
• Don't write down your security number or password, on paper or in an email
• Don't let anyone look over your shoulder when you're logging in or authorising transactions
• Don't ever respond to an email asking for your security number or password - we will never ask you for this in an email. If we ask for your security number or password on the phone, we will only ask for two random digits or characters, not the whole number or word

Please remember that you will use your security number and password with both Digital Banking and Telephone Banking.