What happens to payments (debits and credits) that people send to my old account during the Current Account Switch process?
The Current Account Switch Service will redirect payments to your new account after your switch date.
For some card payments you will need to provide your new card details to the business (e.g. Amazon) in the same way as you would now if your card expired and you were issued with a new one.
Customers who have switched their account to us since 16th September 2013 will benefit from a redirection service for an indefinite period of time, an extension to the previous 36 months offered.
If you have any specific queries please contact the telephone banking team.
Telephone banking
Personal - 03457 242424 (overseas +44 131 5498888)
Open 7 days a week 8am-8pm (Automated service 24/7).
Business Customers in Scotland - 0345 6002230 (overseas +44 131 5498888)
Relay UK: 18001 0345 600 2230
Business Customers in England and Wales- 0345 3070900 (overseas +44 131 2420017)
Relay UK: 18001 0345 3070900
Open 24 hours a day.
Calls may be recorded.
Call charge information.
Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.
