Life Moments


We're here to help

We understand that sometimes people struggle financially. Bills can pile up and it's difficult to make ends meet. If you're worried about paying money back or you're struggling to pay your mortgage, rent or other bills, it's time to ask for help. We're here to support you. 

If you are a business customer and struggling financially, we're here to help with our dedicated support hub for our business customers.

What if I can't make a payment?

Prices are up. Let's try to soften the blow.

We're experiencing the biggest price hike for 50 years. Inflation, energy prices, tax rises and the Russian invasion of Ukraine, have all played a part. 

How to get in touch

If you know your finances won’t, or are unlikely to improve, we have a number of options available to support you.

To help us get an understanding of your finances please use our online affordability tool before contacting us.

Once completed, you’ll be provided with the details of our team who can support you and help you come to an arrangement best suited to your circumstances.


Other ways to get in touch

  • Via the Mobile App: simply tap ‘Help’ at the bottom of the screen followed by ‘Chat to Cora’
  • On our pages: ask Cora via the 'Need help' button in the bottom right corner of the page

To help you find the right information, quote 'struggling financially' in your message. 

Independent support available

If you are struggling with your finances, you can get free debt advice. We partner with PayPlan (a third party company), who can offer you free confidential advice for all of your debts. 

Start your journey with PayPlan

Additional support

Citizens Advice
Free advice on debt, benefits, housing, legal matters, employment and general consumer advice.

Money Advice Service
Free advice on debt, divorce/separation, setting up a new home, care & disability.

Scottish housing advice: coronavirus (COVID-19)

National Debt Line
Free and confidential advice on debt.

Is there something else you're looking for?