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Struggling financially

Gambling support

Worried about gambling? We're here to help

If you're worried about how much money you spend on gambling or if it's causing problems in your life, it's important to get help. Understanding how gambling affects you is the first step to making changes and reducing harm. There is plenty of support available to help you.

Gambling support available to you

GamCare operate the National Gambling Helpline and offer confidential information, advice and support for anyone affected by gambling across England, Scotland and Wales. The Helpline is open 24 hours every day on Freephone 0808 8020 133 or via Live Chat.

Advisers will listen to you and provide free, confidential advice, information and practical help. Advisers can also refer into other important support services, such as debt and financial advice services.

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Tools to help you stop gambling today

You can use a blocking software such as Gamban to help block access to gambling apps and websites. You can get this for free through GamCare's TalkBanStop.

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Take action to self-exclude yourself from gambling. GAMSTOP enables UK residents to exclude themselves from all gambling sites licensed to operate in Great Britain.

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The gambling block feature in the Royal Bank app allows you to lock your card so that it can't be used on gambling websites.

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Download the app

Downloading the Royal Bank of Scotland app couldn't be easier, follow these three simple steps below.

1.   On your mobile or tablet, go to the App Store if using Apple or Google Play if using Android

2.   Search for 'Royal Bank of Scotland'

3.   Tap to download the app 

Take back control

The gambling block feature in the Royal Bank app allows you to lock your card using your mobile app so that it can’t be used on gambling websites.

Take back control

The gambling block feature in the Royal Bank app allows you to lock your card using your mobile app so that it can’t be used on gambling websites.

App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries.

How it works

Follow these three easy steps to set up the gambling block.

  1. 01

    Within the mobile app, choose your account and select 'Manage my card' from the list of options.

  2. 02

    Select 'Card payment controls' from the options on the screen.

  3. 03

    Then hit the ‘Gambling’ toggle to turn it off.

To remove the block, navigate to the same page and unselect ‘Gambling Transactions’. Once switched on, the block cannot be removed for 48 hours.

Transactions made by you and any additional cardholders will be stopped. We’ll send you a notification that your card has been locked for gambling websites.

Frequently asked questions

Who else can help?

Gambling can be harmful; help is available if you need with a number of different organisations offering support for gamblers and their loved ones.

Gambling support

National Gambling Helpline

GamCare operate the National Gambling Helpline and offer confidential information, advice and support for anyone harmed by gambling across England, Scotland and Wales.The Helpline is open 24 hours every day on Freephone 0808 8020 133 or via Live Chat.

Mind

Mind provide advice and support for anyone experiencing problems with mental health, plus access to a range of resources and services.

Samaritans

Samaritans will listen and chat through whatever you need to talk about, judgement-free – available 24/7 over the phone, face-to-face or online. Call 116 123 or visit samaritans.org.

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Help with your finances

Citizens Advice

Citizens Advice give free, confidential information and advice to assist people with money, legal, consumer and other problems.

PayPlan

PayPlan’s supportive, non-judgemental team of advisers help thousands of people beat their debts every year, and treat all of their calls with the strictest confidence. They also offer free live chat and email support for immediate help. Call 0800 280 2816 or visit payplan.com for more information.

StepChange

StepChange debt charity offer free personalised debt advice tailored to individual situations – available online or over the phone. Call 0800 138 1111 or visit stepchange.org.

Business Debtline

Business Debtline is a charity giving free debt advice to small businesses and self-employed people. Call to speak to an adviser on 0800 197 6026 or visit businessdebtline.org.

Shelter

Shelter provide expert housing advisers online, by telephone or in person. Call 0808 800 4444 or visit shelter.org.uk.

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Our specialist team is here to help

How to get in touch

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By phone

Contact customer support team on 03457 24 24 24 (Relay UK: 18001  03457 24 24 24). Lines are open 8am -8pm, 7 days a week.

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In branch

Find your nearest Royal Bank of Scotland branch, where you can speak to a member of our team.

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