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Fraud
Fraud is where you've identified suspicious activity on your account.
This may be a transaction you didn't knowingly make, or an update to your contact details you didn't make
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Scam
A scam is when you've knowingly parted with your money and/or personal details, thinking you were dealing with a genuine person or company. Scammers use many tactics, from imtimidation to promises of cash, prizes, services, even romance.
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Dispute
If you haven't received goods or services from a genuine company, it's a dispute. you should always speak with the retailer first to try and resolve the issue directly with them. If you've contacted the company and still need our support please raise a dispute.
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Tell us about suspicious activity
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We'll never ask for your full PIN, full password and card reader codes by text, email or on the phone.
Both the phishing mailbox and text reporting number are automated services. Please do not send other queries or personal information, including bank account details to them.
If you've completed the checks above, and still believe the transaction is fraudulent or the result of a scam, please let us know as quickly as possible. To speed the process up, please try to have as much information about the transaction or event as possible before you get in touch.