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Security Centre
Empowering you in the fight against fraud
Latest fraud: One Time Passcode
Always read the message that comes with a One Time Passcode (OTP), to avoid potential scams used by criminals to set up unauthorised Apple Pay or Google Pay accounts.
Report a scam or fraud
The quicker you act the better
- Scams are when you’ve paid a person or company money because you thought they were genuine. Scams can be very convincing and anyone can get caught out.
- Fraud is when money goes out of your account that you didn’t know about.
My security profile
A handy in-app tool you can use to bump up your account protection, quickly, simply and easily. Use it to keep you, your money and your details safer.
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RBS banking app
Better protect yourself from fraud and scams with the RBS banking app. Add extra account security and settings controls to help stay secure.
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Our codes to protect you
If you think you've been the victim of a scam or fraud, we can help you.
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Strong customer authentication
Now you can add an extra layer of advanced security in our app by setting up biometric approval.
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Access to Victim Support
Victim Support is an independent charity offering a free confidential service. They have a team of dedicated caseworkers that are experienced in helping victims of financial crime to cope, recover and move beyond crime.
If you would like to speak to somebody about your situation, you can request a callback from Victim Support by completing the RBS Victim Support Referral form.
Take Five to Stop Fraud
Led by UK Finance, Take Five is a national campaign that offers straight-forward and impartial advice to help everyone protect themselves from preventable financial fraud.
Criminals want your money and they are experts at getting it.
They will go to great lengths to impersonate people, organisations and the police, using calls, emails, texts and social media to manipulate you.
Even the savviest person can be tricked into revealing security details or sending them money.
Take a moment to stop and think: it could protect you and your money