Overdraft Reduction

Frequently asked questions

Answers, support and live chat

We understand that receiving communications about the reduction of your overdraft limit could be stressful and may lead to some questions. To provide some clarity and peace of mind, we've put together a list of frequently asked questions that we hope will help answer any queries you may have. If you have further concerns, we've also included our contact details. We want to ensure that our customers are fully informed about any changes that affect them, so please do not hesitate to get in touch if you need more information.

FAQ's

Why is my overdraft limit being reduced? Close

Can the bank reduce my limit? Close

What do I do if I am concerned about my limit being reduced? Close

When will my limit be reduced? Close

Can I stop my limit being reduced or change the amount it is reduced to? Close

My limit has already been reduced Close

Does the limit reduction affect my credit score? Close

Can I receive the communications in another format such as large print or in another language? Close

How to get support

Cora, our digital assistant, can answer everyday banking questions 24/7 (including next steps if you want to chat about your finances). If Cora can’t help, she’ll connect you to a team member to give you the right support.