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Existing customers

Open more doors with your
new Debit Mastercard®

A new Debit Mastercard is heading your way

We’re switching to Mastercard and all our customers will soon receive a shiny new replacement debit card. Nothing is changing with your account, and your card will work in just the same way. 

We'll be launching the new cards this year and will let you know closer to the time when you can expect to receive yours through your letterbox.

Your old Visa card will stop working soon so take a look at how to get your new Debit Mastercard card up and running. We won't contact you to request any personal details, so any requests you get could be a scam. We've gathered some information below so you can help protect yourself from frauds and scams.

All the information you need about our change over to Mastercard is available on this page. If you have any other queries you can chat with Cora by clicking the 'Need Help?' icon on your screen. She can support you with a number of requests such as:  ‘My card isn’t working’ , ‘I want to freeze/unfreeze my card’ or ‘I want to change my address’.

A brand new look

We’ve been working on new debit card designs to mark our transition from Visa to Debit Mastercard. With these new designs we wanted to capture the idea of getting you where you want to be, transporting you with our gorgeous photography

Do these next bits when you get your new card (they really don't take long)

Remember to update your card details

Our top tip is to update your card details on any of your streaming services like Amazon Prime and Netflix as soon as you get your new Debit Mastercard. Otherwise, you'll be stuck avoiding spoilers about that new show from your loud-mouth friends. 

It's not just subscriptions, check your phone plans and other services that could need updating too.

Safety first

Protect yourself and your money from crime and stay one step ahead of the scammers. Visit our Security Centre for more information.
 

Top Tip

Look out for unexpected phone calls, texts or emails from anyone claiming to be from the bank or any other organisation.  If you're not quite sure whether to trust them, just look up the details on their website and contact them directly on an email or number you know is genuine.

Red flags to watch out for

One thing to remember is that we’ll never ask for your PIN, password or card reader code. Never reveal your card reader code or one-time passcode (OTP) to anybody, and never approve a payment in your mobile app that you haven’t made.  

If somebody is asking you to do any of these things, it’s a scam. You can report suspicious emails to phishing@rbs.co.uk and texts to 88355. If you’ve received a suspicious phone call and think you provided any of your personal security details during the call, you can contact us on 159

Can my card be used everywhere?

Your Debit Mastercard will be accepted almost anywhere that accepts card payments, either in store or online.

It's not just limited to the UK. Your Debit Mastercard is welcomed all over the world in all sorts of places. Use it in a tiny café in Paris or to book a scuba dive off the coast of Hawaii.

Remember that there could be some costs when shopping or withdrawing money while using your debit card abroad.

You can also use your contactless card abroad like you can in the UK. Just look for the contactless symbol. Limits can vary when you’re abroad.

Other frequently asked questions

Try our mobile app

Our app makes managing your money safe, easy and oh so speedy. You can check your balance or pay friends with just a couple of taps.

  • You're now able to pay in your cheques anytime, anywhere.
  • Use your face (and soon your voice) to keep your money even more secure.
  • Our new app update even allows you to use the app in Dark mode to save your battery life.

You can download the app here

Our App is available to personal and business banking customers aged 11+ using compatible iOS and Android devices. You'll need a UK or international mobile number in specific countries.

Touch ID and Face ID available on selected Apple devices. Face/fingerprint unlock available on selected Android devices.

Digital wallets

Add your card to Apple Pay or Google Pay™ digital wallet. Whether you're paying online or in-store you can make safe, quick, convenient payments without needing to carry cash.

  • It's easy to pay online. There is no need to enter your card details again. 
  • When Apple Pay and Google Pay™ are not available online, they could still autofill your card details - you just need your 3-digit CVV code on the back of your card.
  • You can make payments over the contactless limit in a shop without even needing a phone signal.
  • Keep your account safe with your device's biometric authentication - Face ID, Touch ID or face/fingerprint unlock*.
  • Your payment information is encrypted and you get instant notifications when money comes out of your account. 

You can find more information on Apple Pay here, and on Google Pay™ here.

*Touch ID and Face ID available on selected Apple devices. Face/Fingerprint unlock available on selected Android devices.

... AND it's better for the environment

Our new cards will be made from 86% recycled plastic. With a reduction of 7g CO2 per card, we’ll save about 23 tonnes of plastic (normally destined for industrial waste) and 50 tonnes of carbon dioxide each year. 

And that's not all, as we are aiming to make all our operations climate positive by 2025.

Visit our green hub to find out more about our other initiatives and what you can do at home.

Terms and Conditions

OK. That’s it about cards. We’re making some changes to your current account terms and conditions. You can see the fill details in the PDF below.

Search our FAQs