Why are you making changes to statements?

Please respond "YES" to the message if you want to remain on quarterly paper statements. We will have sent you a previous message advising you that it’s Royal Bank of Scotland contacting you so you can be sure you’re not being scammed.

We'll send the first message to assure you that it's not a scam and advising why we are contacting you. It will also tell you that we’ll send another message that you can reply to. This is to make it clear that you are not being scammed and will give you guidance on how to respond. If we have not received a response, we’ll try and contact you again to make sure you have registered your preference.