When I start my Mobile app, why do I see a message 'Sorry we are struggling to establish a connection with you'?

From 16th January 2016, your Royal Bank of Scotland Mobile Banking app will stop working if you are using a version which is lower than 4.0.0 on iOS.

You will see a message telling you 'Sorry we are struggling to establish a connection with you'.

To continue using Mobile Banking, please download the latest version of the app from the App Store.

Select your Store(opens in a new window) and we will text a link to your mobile device.