I have received a Default Notice, what should I do?
If you have received a default notice from us and aren’t on a repayment arrangement or unsure why you have received the letter, it’s really important you contact us as soon as possible.
A Default Notice, is formal notification of your account position and will be sent to you if your account has fallen behind on payments. As a result of continual non payments your account is beginning a closure process which means it will only be open to receive repayments until the outstanding balance(s) are cleared.
You will no longer be able to use this account for your day to day banking but we may be able to provide you with basic banking facilities when you contact our specialist team to discuss your circumstances.
If you are already have an agreement with us to make lower than the contractual monthly payments, receiving a default notice can be part of the process, however a colleague should have explained this to you when setting up the repayment arrangement, if you are unsure, please contact us.
If a default notice is not satisfied, this may be recorded on your credit file for up to a period of 6 years.
How to make a payment
If you are in a position to make a payment please see the options below:
- To pay via Online Banking How do I make a payment using Digital Banking?
- To pay via Mobile App How do I make a payment or transfer using the mobile app?
- To make a payment to your Credit Card see How to pay your credit card
- If you are unable to make a payment and are struggling financially, further help and support can be found on our Financial Support pages
