How do I use the Emergency Cash service?

How do I use the Emergency Cash service?

The Emergency Cash service can only be provided to you at the time of card cancellation.

The service allows you to withdraw money from your account using a security code instead of your card.

To use the Emergency Cash service:

  • You need to be within the UK
  • You must have at least £20 available in your account
  • You can withdraw up to £300 from a Royal Bank of Scotland Scotland, NatWest or Tesco cash machine

Remember you'll need to have money available in your account before you can withdraw it.

To report your debit card lost or stolen and use the Emergency Cash service, please call our Card Loss centre straight away.

Card loss centre
0370 600 0459
(overseas +44 1268 500 813)
Relay UK: 18001 0370 600 0459
Open 24 hours a day.
Calls may be recorded.
Call charge information.

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