How do I cancel switching my accounts?

If you wish to cancel the switch, you can do this by speaking with Cora, our digital assistant. Cora can support you with a wide range of queries 24/7 and helps to show you how to do your banking. If Cora can't help she will pass you on to one of our colleagues who can assist you with your query.

You can usually find Cora waiting to help at the bottom right hand side of the screen, or in your mobile app by tapping on 'Help' followed by "Chat to Cora" .

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.