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Mobile use is growing. Which makes mobile security even more important
Whether it's biometrics, new apps or your mobile phone having new features. There's a number of ways to keep your phone safe. We're also doing whatever we can to keep our mobile app as safe as can be.
App available to Digital Banking customers with a UK or international mobile number in specific countries.
Log in securely, wherever you are with our mobile app
All you need is your fingerprint or face to log in
Our app leads the way when it comes to security and technology. You can log into our app with just your fingerprint, or even just by looking at your phone, depending on the phone you have.
And, unlike a password, you can never forget your fingerprint or face. If you'd rather stick with a passcode, don't worry. You can still set up a six-digit passcode to log in securely.
Apple Touch ID and Face ID available on selected Apple devices. Android Fingerprint available on selected Android devices.
Tips to keep your mobile safe
Don't share your app security details with anyone. Whether it's over the phone, email or by text message
This includes your:
App Activation codes
Card reader codes
We'll never ask you for these details, so if someone claiming to be from the bank asks you for these details don’t give them any information. Don’t save this information on your device either.
Did you know that anyone with a fingerprint registered on your device can use this to log into your Mobile Banking app using fingerprint login? Check all the fingerprints that are stored on your phone.
If you receive any suspicious calls, texts or emails, get in touch
If you receive a call text or email, asking for your security details, be suspicious. We never ask for your full PIN or full password.
Be cautious about opening links contained in texts or emails. They could lead to fake websites. Also, don't respond to messages or phone calls you don't recognise either.
If you receive something suspicious, tell us by forwarding suspicious emails to email@example.com and send any suspicious text messages to the short code 88355. We'll take it from there.
Only download apps from an official app store
Amazon App stores
Genuine apps are only available from official app stores. If you download one from anywhere else it could be a scam.
If you want us to text you a link to our app on an official app store go here.
You'll be taken to a page where you can tell us your mobile number. We'll use it to send you a link to our app on the official app store for your phone.
Keep your device's operating system up to date
It’s the best way to make sure you have the latest security patches and upgrades. Older versions may have security vulnerabilities - meaning you’ll be at risk without knowing it.
Think carefully before jailbreaking or rooting your device
We strongly advise against doing this as it may weaken the security of your device and expose you to additional risks.
Jailbreaking/rooting is when you change the security settings of your phone to allow you to download 'unofficial' apps that are not available from the app store.
iPhone or Android it doesn't matter. We've got security tips to help keep both safe
iPhone security tips
To help keep your iPhone safe
From guidance on passcodes, to tips around Wi-Fi, bluetooth and iPhone authentication, our security tips can help you keep your iPhone as secure as possible.
Android security tips
To help keep your Android safe
Get some pointers on locking your apps, Android antivirus, app permissions and much more.
What to do if you've lost your phone
If your phone has been lost or stolen, we've got a few steps you can take to help out