Close your account

The quickest and easiest way to close your account is via Digital Banking or our Mobile App. 

Before you do this, you should make sure that your account balance is £0, by transferring any money into another account.

Mobile App Steps

1. Once you're logged into the app, click on your Current Account. 
2. Under “My Current Account”, scroll down and choose the “Close this Account” option.
3. Select 'continue' and complete the form.

Digital Banking Steps

1. Once you're logged into Digital Banking, go to 'Account Summary' and select the page you want to close.
2. Click 'View account details' at the bottom of the page. 
3. Select 'If you need to close your current account we can help you with this form', and complete the form.

If you prefer, you can also close your account by visiting us in any branch, along with your debit card, PIN and proof of ID, or by writing to us by post.

You can close your account by visiting us in any branch, along with your debit card, PIN and proof of ID. As your account is 2 to sign, both of you must be present.

If you prefer, you can also write to us at: Royal Bank of Scotland, Mailroom Scanning, Account Closures, 1 Hardman Boulevard, Manchester, M3 3AQ.

Make sure to include your full name, sort code and account number, both signatures, a contact phone number and email address, and what you'd like us to do with any remaining balance. As your account is 2 to sign, remember both of you need to sign the letter.

The quickest and easiest way to close your account is via Digital Banking or our mobile app. 

If you are closing your Fixed Term Savings Account early, an Early Closure Charge may be deducted from your balance. 35 days notice is required to close this account.

Mobile App Steps

1. Once you're logged into the app, click on your savings account. 
2. Under “My Savings Account”, scroll down and choose the “Close this Account” option.
3. Select 'continue' and complete the form.

Digital Banking Steps

1. Once you're logged into Digital Banking, go to 'Account Summary'  and select the account you want to close.
2. Click 'View account details' at the bottom of the page. 
3. Select 'If you need to close your savings account we can help you with this form', and complete the form.

If you prefer, you can also close your account by visiting any branch, along with your debit card, PIN and proof of ID, or by writing to us at: Royal Bank of Scotland, Everyday Banking, PO Box 5612, Manchester, M61 0WN.

If your request is urgent, and you are in financial difficulties, you can visit us in branch or call us on: 03457 242424.

The quickest and easiest way to close your account is via Digital Banking or our mobile app.

Before you close your account, you should make your balance £0, by transferring any money to another account.

You shouldn't close your ISA online or in our app if you want to transfer the funds to another ISA. If you close a Cash ISA you have paid into this tax year, your subscription amount for the year will be lost and you won't be able to pay into any other Cash ISA during this tax year.

Mobile App Steps

1. Once you're logged into the app, click on your Savings Account. 
2. Under “My Savings Account”, scroll down and choose the “Close this Account” option.
3. Select 'continue' and complete the form.

Digital Banking Steps

1. Once you're logged into Digital Banking, go to 'Account Summary' and select the page you want to close.
2. Click 'View account details' at the bottom of the page. 
3. Select 'If you need to close your savings account we can help you with this form', and complete the form.

If you prefer, you can also close your account by visiting us in any branch, along with your debit card, PIN and proof of ID, or by writing to us by post.

You can convert your Fixed Rate ISA to a cash ISA via Digital Banking or our mobile app.

Once your account is converted to a cash ISA, you will be able to access your money and move it to another account if you wish.

If you close your Fixed Rate ISA early, an Early Closure Charge may be deducted from your balance.

Mobile App Steps

1. Once you're logged into the app, click on your savings account. 
2. Under “My Savings Account”, scroll down and choose the “Close this Account” option.
3. Select 'continue' and complete the form.

Digital Banking Steps

1. Once you're logged into Digital Banking, go to 'Account Summary'  and select the account you want to close.
2. Click 'View account details' at the bottom of the page. 
3. Select 'If you need to close your savings account we can help you with this form', and complete the form.

If you prefer, you can convert your Fixed Rate ISA by visiting us in any branch, along with your debit card, PIN and proof of ID.

You can also write to us by post at this address: Bolton Customer Service Centre, PO Box 2027, De Havilland Way, Horwich, Bolton, BL6 4YU. If you'd like to write to us, please include your account details, signature, date, and tell us where you'd like any balance to be sent to.

If your request is urgent, and you are in financial difficulties, you can visit us in branch or call us on: 03457 242424.